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Terms and Conditions of Sale


Services offered through the <ahref=""target="_blank">Val d'Isère Agence website are provided through:

Val d'’Isère Agence, DEGOUEY & Company.
Company Name: simplified joint stock company with capital of 41,000 euros. Registered Office: Résidence Le Crocus, 73150 Val d’'Isère.
Telephone : +33 (0)4 79 06 15 22. Fax: (+33) 04 79 06 26 54
Company registration number: Chambéry B 076 320 472
Intracommunity VAT number: FR 09 076 320 472
Business registration number: 076 320 472 00012 Category Code APE 6831Z
Cartes professionnelles titre 55 délivrées par la Préfecture de Savoie, gestion et transaction.
Establishment approved for Tourism under by-law No. HA 073970019
Financial guarantee held by CAISSE DE GARANTIE GALIAN No. 3411H 89, Rue de la Boétie 75008 PARIS.

VAL D'’ISERE AGENCE, DEGOUEY & Cie has taken out appropriate professional civil liability insurance with Galian, in compliance with Law No. 92-645 of 13th July 1992,

-        Organisation and sale of tourism-related services

-        Residential and commercial property transactions

-        Property management.


  • These terms and conditions apply to all services provided on the Val d'Isère Agence website.

Val d'’Isère Agence reserves the right to alter these terms and conditions without notice. Such changes will not apply to bookings already accepted on


  • The properties proposed are unique and are managed in real time.

We draw clients’ attention to the fact that products presented as available may become unavailable if several clients on the Val d'Isère Agence website at the same time order the same product.

The first user to register a booking will be given priority.

If Val d'’Isère Agence is unable to honour a booking due to the unavailability of the product, the client will be informed by or telephone, within 72 hours of the booking being made.

Any money paid by the client to secure the booking will be fully reimbursed as quickly as possible, unless the client prefers to choose another property of equivalent quality that we are able to provide.


  • Building rules and personal effects

It is your sole responsibility to familiarise yourself with and obey the rules displayed within your residence. Throughout your stay, responsibility for your property and personal effects is strictly yours alone. The same applies to your vehicle. Under no circumstances may Val d’Isère Agence be held responsible for any theft from the accommodation premises.


  • Occupation

The rental price is based on maximum occupancy for the number of beds indicated in the details.

A child is considered to be a full occupant.

Upper bunk beds are not suitable for children under 6 (Decree No. 95.949 of 25th August 1995). Families must comply with these safety requirements. Val d'’Isère Agence declines all responsibility in case of problems.


  • Photographs - details - prices

Photographs published on the website or sent by email are for illustrative purposes only and are not contractual. The chosen rental property may therefore not correspond exactly with the illustrations.

Details of the accommodation (area, layout, types of sleeping accommodation, etc.) displayed on the site are for information purposes, and may be subject to alteration by the apartment owners. Val d'’Isère Agence does everything possible to provide up to date information to its customers. But Val d’'Isère Agence declines all responsibility where changes are made after the stay has been booked.

Our prices are given for information purposes, errors and omissions excepted. Prices on the website may be altered without notice at any time. Such alterations will not apply to bookings whose availability has been confirmed by Val d'’Isère Agence.

Prices displayed on the website are in Euro “€” and are understood to include all taxes except “taxes de séjour” (“tourist tax) which is payable in resort.

In accordance with article L. 121-20-4 - 2 of the Consumer Code, the right of withdrawal is no applicable to accommodation, transport, catering or leisure services supplied on a specified date or for a specified period. This means that no order placed on the Val d'Isère Agence website or by telephone with a booking agent may be subject to a right of withdrawal.


  • Pets

Pets are only permitted in certain properties. Check in the property details to be sure that pets are accepted. Customers must inform Val d'’Isère Agence if they are keeping a pet in the accommodation. The pet owner must have the animal’s vaccination booklet with them whilst staying in Val d’'Isère.


  • Ski lifts

For “all inclusive” stays, 6 days’ lift passes are included for 7 nights’ accommodation. Ski passes are valid from Sunday morning to Friday evening. The cost of lift passes that are lost or stolen will not, under any circumstances, be reimbursed by Val d’'Isère Agence. Insurance should be taken out at the time the pass is purchased.

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