Book your stay

Yes, this is included in all our rentals, there are no extra charges. 

Reception is located at VAL D’ISÈRE AGENCE (the centre of VAL D’ISÈRE) at 971, Avenue Olympique, and is open from 9.00 am to 12.00 noon and from 3.00 pm to 7.00 pm. 

For apartments located in La Daille, you can find our La Daille office at 30, Place du Rosoleil (during the winter season only). You can collect your keys any time from 5.00 pm. Check-in is available throughout the day.

Keys will only be available for collection once full payment for the rental property has been received and the security deposit has been transferred. The balance will also be payable in the event of failure to take possession of the property or to collect keys on the scheduled date (except in the event of force majeure covered by the cancellation insurance terms and conditions).

If you plan to arrive late (after 8.00 pm), please call the agency in advance to let us know. Holiday guests who want to check in to their apartment after 7.00 pm will need to have paid the total balance of their stay (a month before the arrival date), as well as the security deposit via our partner Swikly. 

If parking isn’t included in your holiday rental, we can offer you a range of parking options in one of our underground car parks. You can either contact our Rental department to enjoy discounted rates or book your parking space on www.parkingvaldisere.com directly.

Security deposits at Val d’Isère Agence have been digital since 2023. Guests can ONLY pay the security deposit via our partner, Swikly. The security deposit must be paid before arrival at the resort and only by electronic transfer via our partner.

But what is “Swikly”? Swikly is a secure online security deposit platform (Mastercard, Visa and Eurocard). The security deposit is not debited and does not affect your bank card limit. We do not accept security deposit payments by cheque, cash or bank transfer.

The local tax is applicable at the current rate and must be paid on all rentals. 

The welcome pack is a travel document with all the information you need for a successful stay. You can consult it via your customer account.

When you book your stay with Val d’Isère Agence, you have the option to pay by bank card via your customer account, except in the case of last-minute bookings. If you’re paying by phone,we recommend paying the total cost of your rental by bank card: Visa, Eurocard or Mastercard (we do not accept American Express or Diners Club).  - Bank transfer (bank charges payable by you)  - Cheques - or Holiday vouchers (these should be payable to DEGOUEY ET CIE)

Pets are only allowed in accordance with current regulations. 

You can find the terms and conditions on our website and/or in your rental agreement. 

There are various reasons why the person who has booked the rental property, hereinafter referred to as the Insured, might need to cancel their stay, which can result in a full or partial refund. Serious illness, serious injury or death of the Insured or their spouse (common law partner or civil partner) or their children, parents, sons-in-law or daughters-in-law, sisters and brothers, or any other person mentioned in the rental contract. Serious illness or injury means any alteration of health or any physical injury preventing the Insured from leaving the home or the hospital where the Insured is being treated on the start date of the rental period and justified by a certificate of absence from work and by a medical certificate. This includes chronic illnesses in the event of an acute deterioration at the time of departure that would make it impossible for the Insured to travel. The guarantee will only apply to pregnancy-related cancellations if complications related to this condition (miscarriage, childbirth) arise after the date of booking. - Fire, explosion, theft, water damage or a natural event causing significant damage to the Insured’s home occurring before his/her departure or during the stay and requiring his/her presence at the place of the loss or in his/her secondary residence or business belonging to him/her.
- Inability to take possession of the rented property as a result of redundancy (excluding dismissal for serious professional misconduct) or transfer of the Insured or his/her spouse (or common law partner or civil partner), provided that such notification occurs after cover comes into effect and on condition that one or other of the foregoing situations was not known to the Insured when he/she took out this contract.
- Inability to reach the resort by road or rail on the day of the start of the stay and in the 48 hours that follow, due to roadblocks or strikes directly affecting the traffic, certified by the Mayor of the commune or any authority (Tourist Office, SNCF, etc.) where the holiday residence is situated.
-  If the Insured is forced to cancel or curtail his/her holiday in the 48 hours preceding or following the contracted date the rental starts: The Insurer guarantees to reimburse the Insured sums paid as a deposit and the balance owing to a limit of €30,000 per claim, regardless of the number of cancelled or curtailed holidays for which compensation is payable. If the limit is exceeded, proportional reimbursement will be made.
- Lack of snow or excess snow. This guarantee can only be taken into consideration if the lack of snow or excess snow occurs between 15 December and 1 April of the following year and if more than two thirds of the slopes at the ski resort in question are closed according to the snow report published by an approved organisation.
- In the event of a natural disaster, as defined by the French law of 13 July 1982, or forest fires at the resort within eight days of the holiday start date which results in: a) either a travel ban, issued by the appropriate authorities, on any stay at the resort for all or part of the rental period, b) or damage to the rented property and the resort to such an extent that the holiday guest is unable to enjoy the environment and services for which they rented the property. In the event of a dispute, the parties will refer to the opinion of the local Tourist Office to assess whether the cancellation is justified in view of the local repercussions on tourism.
- Inability to take possession of the rented property by administrative summons.

Guests can collect their keys from 5.00 pm and drop them off by 10.00 am on the departure date. 

Yes, booking fees are charged in addition to the price of the rental. 

Provisional bookings are held for 7 days. If you are making a provisional booking less than one month before the arrival date, this is only held for 4 days. Guests can confirm provisional bookings by paying 25% of the rental price as a deposit within the above time frame. For provisional bookings made less than one month before the arrival date, guests will need to pay the total amount of the rental property.

For all invoice requests, please contact our Rentals department by email or by phone. 

If you are already a customer, simply go to “customer account” on http://www.valdisere-agence.com and log in with your user name/customer number and password. If you have yet to register as a customer, please go to “customer account” and create a password along with your user name/customer number. We are committed to keeping your information secure and strictly confidential.